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Original Message:
From: "Travis"
To: <SalesDept@billandwalt.com>
Subject: Do
you accecpt money order?
Date: Sat, 6
Mar 2004 15:31:29 -0700
i was
wondering if mail-in, means you can accept a money order?
From: SalesDept@billandwalt.com
Date: Sat, 6
Mar 2004 15:33:21 -0800
Dear Travis,
Yes we accept
money orders. You can order from the web site, and when
your ready to
check-out there's a drop down menu where you can choose
"mail in".
We will hold
your order for 7 days and when we receive your money
order, we'll
mail your order out.
Thanks,
Bill &
Walt's Hobby Shop
Date: Fri, 12
Mar 2004 19:44:38 -0500
hi,
hey guys dont
cancel my order please! i sent out the payment today, it
should arrive
soon, since im very close to Pitt, i know you only keep
orders for 7
days, but i havnt been able to send it out. thanks!!
Travis
Date: Sat, 13
Mar 2004 05:10:23 -0800
Dear Travis,
Your order is
still pending and pulled aside waiting for your check.
I'll have to
check into why you received an e-mail for your order being cancelled.
Sorry about that,
Bill &
Walt's Hobby Shop
Date: Sat, 13
Mar 2004 12:33:30 -0500
oh, no i didnt
recieve an email, that my order was cancelled, it was just
about 7 days
though, i just wanted to let you know i sent out the money.
okay, thanks!
cant wait for those paints!
thanks
Travis
Date: Sat, 13
Mar 2004 13:34:17 -0800
Dear Travis,
My mistake.
We received
your money order today and your order is boxed and ready to go
first thing
Monday morning. You should receive it either Tuesday or Wednesday at
the latest.
Thanks,
Bill &
Walt's Hobby Shop
okay, thanks,
i knew it wouldnt take that long, but dang, it got there fast!
thanks again!!!
Travis
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Janis, from
Atlanta, GA
Original Message:
From: "Janis"
To: <SalesDept@billandwalt.com>
Subject: Debonder
Date: Mon, 8
Mar 2004 20:24:51 -0700
Do you know if
your product will work on fabric, specifically upholstery
like on a
sofa, without damaging the material. I accidently dropped some
nail glue on
my sofa which bonded into the material and thus far have not
been able to
remove it. It's the same product as Super Glue. Any advice
you can give
me would be greatly appreciated.
Thank you in advance.
Janis
Atlanta, GA
Dear Janis,
The Debonder
should work on the nail glue since it the same as super glue, but, as
with any chemical going onto a fabric, it would have to be tested at
an unseen spot on your couch to see if it would discolor it or not.
Thanks,
Bill &
Walt's Hobby Shop
Thanks very
much for your prompt response. I will try to locate the debonder
locally & do a test befefore proceeding.
Regards,
Janis
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Chuck from
Dearborn, MI
Original Message:
From:
"Chuck "
To: <SalesDept@billandwalt.com>
Subject: return
Date: Fri, 12
Mar 2004 14:27:34 -0500
Sirs;
I have
received shipment of the model " P-38 Lightning ". Sorry to say,
although it
may be just the ticket for many model makers, it is not what I
envisioned. I do not intend to fly it. My enjoyment comes from
building it; such as the fuselage, booms, & tail pieces covered
with wood.
Would it be
possible to return it for a refund & credit to my credit card acct.
Will await
your response, and thank you for your kind attention
Charles
Dear Chuck,
Yes, returning
the kit is fine.
Although I'm
not sure what you envisioned, as far as flying it, I wouldn't
recommend it, I don't think it's strong enough for flight, but makes
a great static model.
As far as
building it; such as the fuselage, booms, & tail pieces covered
with wood, if you mean cover it with thin sheets of balsa, you could
do that. In the box Guillows supplies the tissue for covering.
Our policy for
returns and full credit is as follows: We will accept merchandise for
return that was purchased from Bill and Walt's Hobby Shop within 30
days of receipt. There is no restocking fee for qualified returns,
returns that are unqualified will be charged a 15% restocking fee.
The merchandise must be in new and unused condition and in its
original packaging.
Write this
number on the box #RA167.
Return to:
Bill &
Walt's Hobby Shop
120 Three
Degree Road
Pittsburgh, PA 15237
Date: Thu, 18
Mar 2004 11:12:37 -0500
sirs;
recently, I
purchased your P-38 model # 7236502001. I decided it wasn't just what
I wanted and e-mailed you about returning it for a refund. You
answered that it would be OK. However,I feel that a deal is a deal,
and could I just exchange it for your B-17 model # 7236502002. I am
willing to pay any added expense. Will await your answer, and please
excuse my wishy-washy behavior. I just blame it on the
"RUSTY" years.
Thank you for
your patience
chuck
Dear Chuck
Sure we can
exchange it for the B-17. Since the two kits are the same
price, the
only charge would be $8.50 for shipping.
Just add a
note with your return that your exchanging it for #7236502002.
We'll ship it
when your return comes back.
Thanks,
Bill &
Walt's Hobby Shop
Thank you. It
sure is comforting to see that there still are companies out there
that are people oriented. Don't ever let them change you.
Sincerely; Chuck
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Zak from
Seattle WA
Original Message:
From: Zak
To: SalesDept@billandwalt.com
Subject: Order
has been pending for quite a while
Date: Thu, 18
Mar 2004 10:36:22 -0800
Hi, I placed
an order online at your shop on 3/14 but it hasn't shipped
yet. I'd like
to know if it's going out soon and if you've charged my
credit card
number yet. If the reason for the delay is something that
isn't going to
be fixed very soon I'd appreciate the cancelling of my order.
Here are the
details for the order...
Order Number : BW-0204-A-***
Order Total : $48.00
Payment Type :
CreditCard (xxxxxxxxxxxx9029)
Thanks in advance,
Zak
Dear Zak,
Yes your order
was just shipped, sorry for the length of time, we we're waiting for
our order from Games Workshop to come in, we were out of the 40K
paint set, and we just got it in from Games Workshop.
Thanks,
Bill &
Walt's Hobby Shop
Thank you for
the quick reply :) good to hear everything is cool.
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Shawn from
Jefferson, VT
Super fast
shipping and wonderful communication. A pleasure to do business with,
and I will be ordering more foliage in the near future. Thanks again
for your service
Shaun
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